[{"title":"What is the Down Under Trading Cards VIP Program?","content":"

The Down Under Trading Cards VIP Program is our free loyalty rewards program. Members earn VIP Points every time they shop and unlock permanent VIP ranks with increasing benefits, including store credit, cashback rewards, exclusive giveaways, and Discord perks.

"},{"title":"Is it free to join?","content":"

Yes! Joining the VIP Program is completely free. Simply create a customer account on our website and you'll automatically start earning VIP Points on eligible purchases.

"},{"content":"

You'll earn 0.5 VIP Points for every $1 AUD spent on eligible purchases.

Example:

Spend $100 → Earn 50 VIP Points
Spend $500 → Earn 250 VIP Points

Additional bonus point opportunities may be offered during promotions or special events.

","title":"How do I earn VIP Points?"},{"title":"How do VIP Ranks work?","content":"

As you collect VIP Points you'll permanently unlock higher VIP Ranks.

Once you've reached a rank, you'll never lose it.

Our ranks are:

🔴 Poké Ball VIP
🔵 Great Ball VIP
🟡 Ultra Ball VIP
🟢 Safari Ball VIP
🟣 Master Ball VIP

"},{"title":"What are the VIP Point requirements?","content":"

VIP Rank Points Required

Poké Ball VIP Free to Join

Great Ball VIP 250 VIP Points

Ultra Ball VIP 500 VIP Points

Safari Ball VIP 1000 VIP Points

Master Ball VIP 2500 VIP Points

"},{"title":"Do VIP Points expire?","content":"

No.

Your VIP Points never expire, allowing you to continue progressing toward higher VIP Ranks at your own pace.

"},{"title":"Are VIP Ranks permanent?","content":"

Yes.

Unlike many loyalty programs, your VIP Rank is permanent once unlocked.

"},{"title":"What cashback do I receive?","content":"

Cashback is automatically applied based on your VIP Rank.

VIP Rank Cashback

Poké Ball VIP 1%

Great Ball VIP 1.5%

Ultra Ball VIP 2%

Safari Ball VIP 2.5%

Master Ball VIP 3%

"},{"title":"What happens when I reach a new VIP Rank?","content":"

When you unlock a new rank you'll immediately receive the entry reward associated with that tier, including bonus store credit and any exclusive member benefits available for that level.

"},{"title":"What benefits do Master Ball VIP members receive?","content":"

Master Ball VIP members receive our highest level of rewards including:

3% cashback
$50 store credit upon reaching the tier
Exclusive giveaways
Private VIP Discord access
Special VIP-only products and promotions

"},{"title":"Can I combine VIP rewards with sales or discount codes?","content":"

In most cases, yes. However, certain promotions, clearance items, or special offers may be excluded. Any exclusions will always be clearly stated.

"},{"title":"Can I view my VIP Points balance?","content":"

Yes.

Simply log into your Down Under Trading Cards account to view your:

Current VIP Points
VIP Rank
Progress toward your next rank
Available rewards

"},{"title":"What happens if I cancel or return an order?","content":"

If an order is cancelled or refunded, any VIP Points earned from that purchase may be removed or adjusted accordingly.

"},{"title":"Do guest purchases earn VIP Points?","content":"

No.

Only purchases made while logged into your customer account will earn VIP Points. Be sure to sign in before checking out to receive your rewards.

"},{"title":"What do the 'approved', 'pending' and 'cancelled' statuses mean?","content":"

Approved: These points can be redeemed on rewards immediately.

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

"},{"title":"Who can I contact if I have questions?","content":"

Our team is always happy to help.

Simply contact us through the website or email us and we'll assist with any VIP Program questions.

"}]

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