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01About Card Club and these terms

Card Club is operated by Down Under Trading Cards Australia, ABN 46 685 243 481. “We”, “us” and “our” refer to the store; “you” means the person using their own eligible store account. These terms cover pack credits, virtual cards, collection records, supported swaps and Set Rewards claims.

Read these terms with the specific offer shown before participation and the store’s shopping and privacy policies. An offer’s clearly stated conditions apply to that offer; mandatory legal rights always take priority. Ordinary product purchases remain subject to the store’s applicable shopping policies.

02Current program availability

Pack earning and available Set Rewards claims are open to customers. The Card Club page remains on the unpublished theme preview. Real prize claims require Australian residency, age 18+, a signed-in eligible store account and all required saved cards. Browser-demo progress and simulated rewards cannot be used for prizes. Member-to-member swaps are available through the official Swap Club offer board.

The active offers and remaining prize quantities are shown in Set Rewards. Each quantity is a total shared across customers, not an allowance for every account. Valid claims are allocated in the order they are accepted and saved, while allocation remains. There is no fixed closing date currently advertised; offers may be paused or fully claimed. Existing account credits and saved cards remain available under these rules.

03Virtual cards have no monetary value

All pack contents are virtual collection records. Virtual cards have no monetary, cash or authorised resale value. They are not physical trading cards, money, gift cards, store credit, cryptocurrency, NFTs or investments. Card names, artwork, rarity, holo effects and “1st Edition” branding do not establish ownership, condition, grading or delivery of corresponding physical cards.

We do not buy back virtual cards or exchange individual cards for cash, store credit or physical cards. Cards and pack credits must not be sold, used as payment or transferred outside an authorised Card Club feature. VIP loyalty points and store credit are separate from pack credits and virtual cards.

Virtual cards can be collected and, where a feature is enabled, swapped within Card Club or used to redeem an eligible completed set for its specific Set Rewards prize. An expressly listed prize may be a store gift card with a stated balance. That prize balance is separate from the virtual collection records and does not give individual virtual cards a cash value. These rules do not limit a valid advertised prize entitlement or remedy required by law.

04Eligibility and account use

Real prize claims are limited to Australian residents aged 18 years or older using their own eligible customer account. These requirements must be met when participating in the relevant prize offer and when claiming. You must confirm eligibility and accept these terms before a claim is submitted.

Use accurate account details and the same account for qualifying purchases, VIP redemption, pack opening and prize checkout. Do not impersonate anyone, create multiple accounts to bypass limits or combine accounts to claim unless an offer expressly permits it.

We may request information reasonably needed to verify age, Australian residency, account ownership or a disputed claim. We will explain the reason and a suitable way to provide it. Never place passwords, payment-card details or identity documents in public content or swap listings.

05Pack credits and collection choice

My Packs displays one shared pack-credit balance. One credit opens one pack from the selected collection, not one pack of every collection. Select Choose a pack, then Base Set or Jungle. Swipe across the top seal or use the button option to start the opening. Closing the chooser or sealed pack before completing the slice does not use the credit. The first confirmed opening uses one credit.

Newly earned credits currently open six virtual cards. Base Set has 102 different cards and Jungle has 64; each opening draws only from the selected collection. Check the displayed card count and any earlier-settings notice for an older or specially issued credit.

The first confirmed opening uses the credit and saves the chosen collection and card results. Animations and card flips display that saved opening. Refreshing, closing the window or retrying does not generate another pack or let you change an already opened pack’s collection. Credits, cards and claims remain linked to the relevant store account.

06Credits earned from product spending

The current purchase rate is one pack credit for each full AUD $20 of eligible product spend in a single paid website order. Earning applies to new orders placed after the offer is enabled for customers, with no retrospective award for earlier orders. The store can change the rate prospectively or pause the offer. A changed rate or material condition must be disclosed before it applies; an already qualifying order keeps its recorded rate.

Qualifying spend is the order’s product subtotal after discounts, excluding postage and delivery charges. Whole credits are calculated by rounding down: $40 of products plus $10 postage earns 2 credits; $39.99 of products earns 1. Unused spending does not carry over or combine between orders. Free products contribute no paid product value.

The order must be in AUD, linked to the eligible customer account, placed through the website while purchase rewards are enabled and confirmed as paid. Orders before activation, test-payment orders and orders outside the published eligibility do not automatically qualify. Credits are issued after verification; retries of the same order do not issue them twice.

An order can receive both qualifying purchase credits and VIP booster credits if it separately meets each rule. A free VIP booster or a fully discounted prize does not itself add product spend toward the purchase threshold.

07VIP points and booster checkout

VIP Pack Shop and the Appstle loyalty widget allow the eligible account to redeem the Card Club booster reward. At this update, the cost is 40 VIP points for one pack credit. The store can change the cost in Appstle; the points price displayed before you confirm is the price for that redemption. Appstle manages point balances and deductions under the loyalty program’s applicable conditions.

After redeeming points, add the redeemed booster to your cart and complete the free Shopify checkout using the same account. The current widget route uses a $0 digital booster and does not require a discount code at checkout. A $0 order alone is not proof of entitlement: delivery verifies a genuine, unused Card Club points redemption belonging to that account and made before checkout.

Each booster needs a separate points redemption. Multiple boosters can be checked out together when the account has at least that many eligible unused redemptions; the current checkout supports up to 50 boosters on the matching digital-booster line. The full quantity must be verified before the order receives credits. Increasing a cart quantity, reusing a code or placing repeated free orders cannot create extra credits.

A reward can deliver only one pack credit, even if its old code remains visible. The optional code-entry route prepares one booster per reward and must be checked out within 15 minutes. If points were deducted but credits are missing, contact us about the original order rather than redeeming more points. We can verify and recover an eligible missed delivery without another points deduction.

08Random draws, duplicates and effects

Pull Odds shows probabilities for the selected collection, including each card’s chance per draw and the chance of at least one copy per pack. The numbers are probabilities, not guarantees. Draws can include duplicates within a single pack. There is no guaranteed rare, holo, completed set or prize, and unsuccessful openings do not create a guaranteed later result.

These are custom virtual-card odds, not the distribution of physical Pokémon boosters. The pack-opening sequence, rare notification and larger holo celebration are visual effects; they do not influence card selection or give a card financial value. Skipping or dismissing them does not change the saved result.

New pack settings apply prospectively. Issued credits retain their saved card count and odds profile; the collection chosen determines the eligible card pool. Once the opening is confirmed, its contents are fixed. Consult any earlier-settings notice when a credit differs from the current general odds display.

09Saved collections and records

Connected credits, openings and collected quantities are recorded against your signed-in store account. An opening is saved before the individual card reveals finish. Use the collection selector to view Base Set or Jungle, and check My Collection after an interrupted reveal. Extra copies remain available unless consumed by a claim or another authorised action.

Unconnected browser demonstrations use separate sample progress, which may depend on browser storage and is not evidence of a real entitlement. A screenshot, altered browser display or copied card image is not proof of an account balance. We will investigate disputed balances using the relevant account records and any supporting information you provide.

10Customer swaps

Swaps are available only between different signed-in Card Club members using their saved store-account collections. Browser-demo cards, simulated collectors and off-site transfers cannot be used. Each offer specifies one exact card to give and one exact card to receive. Base Set and Jungle cards are distinguished by their collection and card number.

You need a spare, unreserved copy when posting or accepting an offer. Posting authorises another member to accept the exact exchange and reserves one offered copy. A reserved copy cannot also be used for a prize or another offer. Up to 10 offers may be open per account. Offers expire after 7 days and may be cancelled by their creator before acceptance; cancellation or expiry releases the reservation. The receiving member’s requested card must also be available at acceptance.

Acceptance transfers one card each way and records the completed swap for both members. Only one member can accept an offer; retries do not repeat the transfer. Completed swaps cannot be cancelled through the offer controls. Your member label and offered/requested cards are shown to other members, while your name, email and Shopify customer number are not displayed. Your completed history is visible to you and the store, not the public board. Contact us about errors or unauthorised activity. No points, money or pack credits are exchanged.

11Set Rewards and available prizes

Only the exact required cards in an enabled Set Rewards offer can qualify for its prize. The store selects the actual product and variant from its catalogue, including the exact denomination when offering a store gift card. Base Set, Jungle and smaller challenges are separate requirements; adding or completing a collection does not automatically create a prize offer.

Check the prize, required cards, remaining allocation, eligibility and any published dates, deadlines or other conditions before participating. The current rule is one successful claim per listed set per account. Recollecting a claimed set does not reset the claim record.

Where allocations are limited, a valid claim must be accepted and recorded while allocation remains. Completing a set or seeing a progress bar does not reserve a prize. Pending accepted claims can reserve allocation while their outcome is checked. Public promotion terms must disclose material restrictions, delivery charges and any required permit or authority details before participation.

12Claims consume the required cards

Submit the claim through the relevant Set Rewards offer and confirm the displayed eligibility. We check the account, required cards, reward availability and prior claims. During preparation, the required copies are reserved and unavailable for other claims or swaps.

A confirmed claim uses one copy of each required virtual card, unless an offer expressly specifies another quantity. Those copies are removed from the available collection and cannot count toward another reward. Extra duplicates remain: if one required card has three copies, using one leaves two.

A confirmed rejection releases the reserved cards. If a request has an uncertain outcome, the reservation may remain while the same claim is checked; retry or continue that existing claim rather than create a new one. Closing a cart or changing your mind after confirmation does not automatically restore used cards. Report errors or an unfulfilled claim so we can resolve them fairly.

13Adding and checking out the free prize

When the claim is confirmed, one selected prize item is added to the cart with a single-use discount restricted to the eligible account. The discount covers one item’s price at claim time. Additional quantities and unrelated products remain payable. The claim discount applies only to that item; if the item is a store gift card, its advertised balance is supplied separately after checkout and fulfilment.

Complete Shopify checkout with the same account. Physical prizes require an eligible Australian delivery address; digital gift-card prizes require accurate customer email details for delivery. Check that the prize item is fully discounted before placing the order. A digital gift card has no postage charge for that item. Shipping for physical items is calculated at checkout unless the offer expressly includes it, and its conditions must be disclosed before participation.

Removing the prize from the cart or closing checkout does not cancel the saved claim or automatically return its cards. Continue the same reward in Set Rewards to add it again without consuming more copies. If the item is unavailable, its price changes or the discount fails, do not pay the product price to obtain the prize; contact us for a resolution.

14Fulfilment and prize delivery

Delivered digital-booster credits are automatically fulfilled on their Shopify order. Fully paid and fully fulfilled orders may then be archived while remaining in order history. Digital-booster fulfilment is not evidence that a physical parcel was posted. Physical items, including physical prizes, follow the store’s normal fulfilment process. Shopify issues a store gift-card prize code when the gift-card order item is fulfilled; the selected denomination remains the gift card’s advertised value even though the prize item was discounted to free. Use of that code is subject to the store’s gift-card terms.

A verified prize claim receives the specific item promised by its offer. There is no cash alternative or different-product exchange merely by request. If that item cannot be supplied, we will discuss an appropriate resolution; a substitute requires your agreement and compliance with applicable law.

Provide accurate delivery details. The offer’s stated delivery arrangements and reasonable supply obligations apply. Contact us about a delayed, lost, damaged or incorrectly described prize. The virtual-card no-value rule does not waive rights concerning an actual prize or purchased product.

15Refunds, cancellations and corrections

Opening virtual cards does not remove statutory rights relating to purchased products. Product refunds and cancellations remain subject to applicable law and the store’s policies. We will not invent a cash price for virtual cards to reduce a refund required by law.

A product refund or cancellation recalculates purchase-credit entitlement from the remaining qualifying product subtotal using that order’s recorded rate. Excess unopened credits can be removed. A postage-only refund does not reduce qualifying product spend. A refund affecting an already opened awarded pack is flagged for review rather than automatically charging for its virtual cards.

Cancelling a VIP booster order or refunding its booster items removes unopened credits issued for that order. Already opened affected packs are flagged for review. This process does not automatically return Appstle points; contact us about the original redemption and order for any necessary points correction or other remedy.

We may correct duplicate, erroneous or proven ineligible grants. We will explain a material correction and allow you to query it. Repeated order notifications, refreshing or replaying a request do not create additional entitlements.

16Fair use and account restrictions

Do not exploit faults, alter records, automate abusive redemptions, bypass limits, access other accounts, submit false evidence or harass participants. Report a suspected fault instead of using it to obtain extra credits, cards or claims.

We may restrict affected activity where reasonably necessary to investigate credible misuse, protect accounts or comply with law. Restrictions and corrections will be proportionate. Where safe and lawful, we will explain the issue and how to seek review. A complaint or exercise of a legal right is not grounds to cancel unrelated legitimate entitlements.

17Interruptions and missing credits

Delivery can take a short time after checkout while the order and loyalty record are checked. Sign in to the same account and refresh My Packs; for an interrupted opening, check My Collection. If credits are still missing, contact us with the order number, account email, approximate time and quantity. Do not redeem additional points merely to repair an earlier order.

We will take reasonable steps to investigate service faults and reconcile saved records. A verified missed order can be recovered without duplicating an earlier delivery or deducting points again. An outage does not automatically extinguish a legitimate entitlement; any affected promotion or claim will be handled consistently with its published conditions and applicable law.

18Privacy and owner-only pack records

The store Privacy Policy applies. Card Club records customer-account identifiers, pack grants and delivery references, openings and their times, collection quantities, prize claims and relevant order or fulfilment information. VIP verification uses the account’s relevant loyalty-redemption records to confirm entitlement and prevent reuse. We use these records to run the club, support customers, check claims, prevent misuse and resolve disputes. The member leaderboard displays the top 20 collectors in each set using their Shopify first name, last initial and current unique-card score. Full surnames, contact details and private pack records are not displayed. Missing names appear as Collector.

The pack-records dashboard is private to the store owner. The separate member leaderboard shows only the limited information described above. Necessary information is processed by Shopify, Appstle, hosting providers and, when relevant, delivery providers in accordance with the Privacy Policy. Another customer does not receive access to your private pack activity merely by using Card Club.

Contact us about access, correction, retention, deletion or a privacy concern. We will handle requests under the Privacy Policy and applicable law, including reasonable identity checks and lawful retention obligations. Taking part does not itself subscribe you to optional marketing.

Privacy policy

19Branding and intellectual property

Card Club is an independent Down Under Trading Cards Australia program and does not claim sponsorship, approval or affiliation with Pokémon or other artwork rights holders. Third-party names, card artwork and marks remain the property of their respective owners.

Access to the digital collecting experience does not transfer ownership of artwork or trademarks. Do not present a virtual card or screenshot as a physical collectible, a graded card, a financial asset or evidence of a partnership.

20Changes, expiry and closure

A pack design change, animation update or new collection does not itself expire existing credits or cards. Any expiry, promotion end date or claim deadline must be clearly disclosed before it applies. Existing saved account cards can count towards the currently available offers; browser-demo progress cannot.

We may update future earning rates, points prices, offers and these terms with a revised date and notice of material changes. Changes will not retrospectively remove valid accrued entitlements or reduce statutory rights. If a promotion must be changed or ended, we will explain how existing valid claims will be handled, give reasonable notice where possible and follow applicable legal requirements.

You may stop using the club and contact us about closing participation. Please raise outstanding valid claims or disputes before closing the associated account where possible. Necessary provisions continue only to resolve those matters and meet lawful record obligations.

21Consumer rights and disputes

Nothing in these terms excludes, restricts or modifies a consumer guarantee or other right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. We remain responsible to the extent required by law. Describing virtual cards as having no monetary value does not remove those obligations.

Contact us so we can investigate and try to resolve a complaint. You may also contact a consumer protection authority or seek a remedy in a competent court or tribunal. These terms operate under the laws applicable in Queensland, subject to mandatory protections where you live; they do not require you to give up another available jurisdiction. An unenforceable term does not prevent the remaining terms operating lawfully.

Australian consumer rights and guarantees — ACCC

22Contact and support

For missing credits, collection corrections, VIP orders, prize claims or complaints, contact Down Under Trading Cards Australia at owner@downundertradingcards.com or use the store Contact page.

Include your account email, relevant order number, approximate time and a brief description. We will explain any further verification needed. Do not send passwords or full payment-card details. Any identity verification will use an appropriate method explained by the store.